Frequently Asked Questions

Rinchem operates a global network of chemical and gas logistics hubs. Explore our warehouse capabilities by location and download brochures >

Rinchem’s hours of operation vary by site. You can visit our locations pages to view the individual hours and download brochures by warehouse.

Most Rinchem sites operate Monday through Friday with general warehouse hours falling between 6:00 AM and 5:30 PM local time. While some locations operate extended hours or support limited Saturday/Sunday receiving, others offer appointment-only access.

Most Rinchem facilities operate Monday through Friday, with extended hours at specific warehouses based on customer needs.

Two locations currently support 24/7 operations:

Yes. Rinchem strategically locates its warehouses near major ports, airports, and manufacturing centers to support efficient supply chain operations. Some examples:

• Cornelius, OR facility is located near the Portland metro area with access to regional semiconductor and high-tech manufacturing.
• Penang, Malaysia site is located in the Batu Kawan Industrial Park near key electronics and pharma manufacturers.
• Savannah, GA facility is minutes from the Port of Savannah, one of the busiest in the U.S.
• Flemington, NJ site offers access to the Northeast corridor and New York/New Jersey port complex.

Yes. Rinchem specializes in the storage and handling of hazardous materials across a broad range of classifications. Our network supports:

• Class 2: Compressed and liquefied gases (e.g., flammable, toxic, and inert gases)
• Class 3: Flammable and combustible liquids
• Class 4: Flammable solids, substances liable to spontaneous combustion, and substances that emit flammable gases when in contact with water
• Class 5: Oxidizers and organic peroxides
• Class 6: Toxic and infectious substances
• Class 8: Corrosives (including acids and bases)
• Class 9: Miscellaneous dangerous goods
• Non-regulated materials: stored under the same safety and segregation protocols

To explore which hazard classes are supported by location, visit our Locations Page to download individual warehouse brochures.

Yes. Rinchem uses engineered segregation zones, compatibility matrices, and dedicated rooms to ensure incompatible materials are separated safely. What sets us apart is that our segregation approach is system-driven and not reliant on individual knowledge.

Our systems are designed to guide storage decisions using pre-defined compatibility logic, ensuring consistent, regulatory-compliant segregation across our global network. Warehouses are also designed with built-in ‘guardrails’ to protect against cross-contamination and maintain regulatory compliance.

Yes. Rinchem offers validated temperature-controlled storage across our network of warehouses that offer a wide range of environments engineered to protect sensitive and regulated materials.

Our capabilities include:

• Cold storage: 0°C to 10°C (32°F to 50°F)
• Freezer storage: -30°C to -5°C (-22°F to 23°F), including walk-in and specialty freezers
• Ambient storage: 15°C to 26°C (59°F to 79°F), with tighter ranges available as needed (e.g., 21°C ± 3°C, 22°C ± 3°C)
• Warm/heated storage: 65°F to 95°F (18°C to 35°C), available at select locations

Specialized ranges: Precision-controlled options such as 2°C ± 2°C, 6°C ± 3°C, and other validated conditions are available to support specific product requirements

📍Warehouse capabilities vary by site - view specific capabilities by location >

We maintain continuous temperature monitoring, alerting, and documentation to ensure product integrity.

Overall warehouse capacity varies by location and depending on demand; some sites may be at or near full capacity.

Search our locations to view pallet capacity and storage details >

For current availability, please submit a request >

Our warehouses are purpose-built to handle hazardous and temperature-sensitive materials, with multiple layers of protection:

• Fire suppression systems (sprinkler, foam, or gas-based depending on hazard class)
• Spill containment and secondary containment structures
• Eyewash stations and safety showers
• Advanced ventilation systems to support proper air flow exchange per local regulations
• Temperature control systems for environmental stability
• System driven hazardous material segregation

Facilities are designed with engineered safety systems, compatibility matrices, and hazard-specific infrastructure to meet DOT, OSHA, EPA, and international compliance standards.

💡 Learn more about Rinchem’s custom hazmat construction practices to gain insight to our approach to warehouse safety systems.

Yes.  At select Rinchem facilities, we provide cleanroom environments and diptube exchange services designed for products and materials that require controlled contamination free handling.

Our cleanroom capabilities support procedures that demand tighter particulate and environmental control, including:

• Clean handling, inspection, and staging
• Dip‑tube removals and exchanges under controlled conditions
• Packaging activities where controlled atmospheres are critical
• Workflows aligned with customer SOPs and product safety programs

These services are executed in purpose-built areas with strict protocols, trained personnel, and documented quality processes to help maintain product integrity.

💡 Learn more how Rinchem’s cleanroom environments and controlled processes support specialized storage and handling in our Benchmark Cleanroom white paper.

Yes. We offer flexible inventory models including consignment and VMI arrangements.

Not at this time, but we are exploring this capability for future implementation.

We regularly explore strategic partnerships for network expansion. If your volumes and requirements align, we’re open to new builds or retrofits.

Yes, in key markets. We are also actively pursuing FTZ registration at other US sites

✉️ If you're interested in FTZ capabilities, please contact our team to discuss timelines and site-specific updates.

💡 Read our Blog: Demystifying FTZ Warehousing in Chemical Logistics

Rinchem offers bonded warehousing at select international locations, including:

• Penang, Malaysia
• Pyeongtaek, South Korea
• Neot Hovav, Israel
• Tainan, Taiwan

These sites are licensed to store imported goods under customs control before duties are paid, helping customers optimize international trade and cash flow.

✉️ If you have bonded warehousing needs in other regions, contact our team to discuss your specific requirements and explore possible options.

Yes. We can accommodate expedited timelines depending on shipment type and availability.

We handle LTL, FTL, temperature-controlled, and hazmat freight, with intermodal capabilities as needed.

Yes. We manage inbound and outbound logistics and offer customs coordination at ports and airports.

• Fuel tanks
• Aluminum tanks
• Radioactive Material
• Explosives
• Bulk Tranportation that's not ISO tanks
• Waste

We support transportation of Class 3, 4, 5, 6, 8, 9 and other regulated materials, depending on packaging and routing. Also, our international locations may offer different capabilities.

Most projects are unique, so we recommend connecting with us to determine if we can haul your materials.

Yes. We offer refrigerated and ambient-controlled trucks with real-time monitoring.

We have documented SOPs, alerts, and escalation procedures to manage and report excursions.

Yes. We support API and EDI integrations with most major platforms.

We offer transportation across North America and international corridors, with cross-border capabilities in place.

Yes. Our asset-based fleet and partner network allow us to scale up or down to meet your business needs.

Yes. We partner with trusted providers and can manage end-to-end logistics - including port clearance and documentation.

We use Chem-Star, a proprietary WMS built for chemical and gas supply chains.

Yes. Our customer portal offers 24/7 access to inventory levels, temperature logs, and shipment history.

Yes. We support API and EDI integrations with most ERP, TMS, and compliance systems.

Yes. All sites are properly licensed, and many are ISO 9001 certified with H3+ fire code compliance.

Our team is trained in spill containment and emergency response. Infrastructure includes engineered safety systems and rapid response protocols. We have vendors in place for emergency response to spill cleanup.

Yes. Our compliance team will perform a material review and provide storage recommendations.

Yes. We maintain SDS records and ensure GHS, NFPA, and HMIS compliance.

Rinchem is committed to operating with integrity, transparency, and environmental and social responsibility. As part of that commitment, we are a member of the Responsible Business Alliance (RBA) and align with its global standards for labor, health and safety, environmental stewardship, and business ethics.

In addition to RBA participation, Rinchem supports responsible business practices through:

• Participation in EcoVadis sustainability assessments
• Commitment to greenhouse gas (GHG) reduction targets under the Science Based Targets initiative (SBTi)
• Ongoing investments in safe, compliant infrastructure and ESG-aligned operations

Explore more about our corporate responsibility efforts on our Corporate Citizenship page.

Billing is typically monthly but can be tailored to your accounting needs.

Minimums vary by service type and location. Let’s discuss your specific case.

We support onboarding from start to finish—compliance setup, systems integration, and operational ramp-up.

We specialize in regulated supply chains—hazmat, temperature control, and compliance. Our facilities, systems, and people are purpose-built for this environment.

Yes. We operate CGL Transport and Carolina Tank Lines to support our warehousing and logistics network with hazmat-trained drivers and equipment.

The supplier retains title until Chem-Star sell-over/consumption is executed.

Yes, contract can designate supplier or end user as bill-to for storage and handling.

Supplier initiates in Chem-Star (or automatically via integration/MRP); PO/reference is captured for audit.

Real-time inventory, lots, aging/FEFO, movements, and report-outs in Chem-Star.

No—Rinchem operates as the 3PL custodian/bailee; title transfers per the contract at sell-over.

Yes; Rinchem’s network specializes in hazardous/temperature-controlled storage and DG transport.